10jilli FAQ – Your Questions Answered

Visit the Register page and fill in your name, email address, date of birth, and a secure password. Confirm your email address to activate your account — the whole process takes about two minutes. You must be at least 21 years old and located in the Philippines to register.

Go to the Login page and enter the email address and password you registered with. If you have forgotten your password, use the account recovery option on the login screen to reset it via your registered email. For additional help, contact [email protected].

Yes. The 10jilli platform is fully optimised for mobile browsers on both Android and iOS. You can access the full site — sports betting, Live Casino, and slots — directly from your phone's browser without needing to download anything. For a dedicated mobile experience, visit the App page for installation options.

10jilli offers four main categories: Sportsbook (covering basketball, football, and international leagues), Live Casino (baccarat, roulette, blackjack with real dealers), Slot Online (hundreds of titles from leading game providers), and an e-sports section. You can explore all of these from the Game lobby.

10jilli accepts deposits in Philippine Peso (₱ PHP) through several local payment channels, including QR Ph, GCash, Maya, bank transfer via InstaPay, and other popular e-wallets used in the Philippines. The full list of available payment options is shown on the deposit screen after you log in to your account.

Deposits via e-wallet and QR Ph are typically credited to your 10jilli balance instantly. Bank transfers may take up to 30 minutes depending on your bank's processing time. Withdrawals are processed within 24 hours on business days once your account identity verification is complete. Withdrawal amounts are credited in Philippine Peso to your nominated payment method.

Use a strong, unique password that you do not share with other websites. Never share your login credentials with anyone — 10jilli staff will never ask for your password. Always log out of your account on shared or public devices. If you notice any suspicious activity on your account, contact [email protected] immediately so we can investigate and secure your account.

On the Login page, click the "Forgot password" link and enter your registered email address. You will receive a password reset link within a few minutes. Follow the link to set a new password. If you do not receive the email, check your spam folder or contact [email protected] for assistance.

Yes, 10jilli is fully available in English and designed primarily for players in the Philippines. All menus, game instructions, support content, and account settings are written in clear English. Our customer support team communicates in English and is familiar with the needs of Philippine players.

You can reach our support team by email at [email protected]. We aim to respond to all enquiries within 24 hours on business days. For quick self-service answers, this FAQ page covers the most common topics. You are also welcome to review our Terms and Conditions and Privacy Policy for detailed platform information.

10jilli is committed to safe play. Players can review their transaction history at any time to track spending, take voluntary cooling-off breaks, or request self-exclusion by contacting [email protected]. Minors under 21 are not permitted to register or play. For full guidance on staying in control, visit our Responsible Gaming page.

Yes. The 10jilli Sportsbook includes basketball betting — covering the PBA, NBA, and international leagues — as well as football, boxing, and other sports popular in the Philippines. Odds are updated in real time, and live in-play betting is available for selected matches. Head to the Sports section to explore available markets.