10jilli Privacy Policy

This Privacy Policy explains how 10jilli collects, uses, stores, and protects the personal information of players accessing the platform from the Philippines. Please read it carefully before registering an account.

Last updated: 2025

1. Information We Collect

When you register and use the 10jilli platform, we collect the following categories of information:

Account information: Your name, date of birth, username, email address, and the password you create during registration. This information is required to create and maintain your account.
Identity verification data: Government-issued identification documents or other documentation requested during account verification processes, as required under applicable regulations.
Payment and transaction data: Deposit and withdrawal records, transaction amounts in Philippine Peso (₱ PHP), and the payment method references associated with your account. We do not store full payment card numbers on our servers.
Device and browser data: IP address, device type, operating system, browser version, screen resolution, and connection type. This data helps us deliver a consistent experience across mobile and desktop access.
Usage data: Pages visited, features used, session duration, betting history, game activity, and navigation patterns within the platform.
Communications: Records of messages or queries you send to the support team, including the content of those messages and the date and time they were sent.

2. How We Use Your Information

10jilli uses the information we collect for the following purposes:

To create and manage your player account and authenticate your identity at login.
To process deposits, withdrawals, and settle bets in Philippine Peso.
To verify your age and eligibility to use the platform in accordance with Philippine law.
To detect and prevent fraud, unauthorised account access, money laundering, and other unlawful activities.
To respond to support enquiries and resolve account issues.
To improve platform features, fix technical issues, and optimise the mobile and desktop experience.
To comply with legal and regulatory obligations applicable to online gaming operators in the Philippines.
To send service-related notifications about your account, transactions, or material changes to our policies. We do not send unsolicited marketing without your consent.

We process your data only where we have a lawful basis to do so — primarily to fulfil the contract with you as a registered player, to comply with legal obligations, or where there is a legitimate operational interest.

3. Cookies and Tracking Technologies

The 10jilli platform uses cookies and similar technologies to operate correctly and improve your experience. Cookies are small text files stored on your device by your browser.

We use the following types of cookies:

Essential cookies: Required for the platform to function — maintaining your login session, remembering account preferences, and enabling secure transactions. These cannot be disabled without affecting platform functionality.
Analytical cookies: Used to understand how players navigate the platform, which sections are used most, and where technical issues occur. This data is aggregated and does not identify you personally.
Functional cookies: Remember choices you make such as language preferences and display settings to provide a more personalised experience.

Most browsers allow you to manage or delete cookies through their settings. Disabling essential cookies may prevent you from logging in or using core platform features. We do not use cookies to serve third-party advertising.

4. Data Storage, Security, and Third Parties

Storage and retention: Your personal data is stored on secure servers. We retain account information for as long as your account remains active and for a period thereafter as required by applicable law or for legitimate operational purposes such as resolving disputes or preventing fraud. When data is no longer needed, it is securely deleted or anonymised.

Security measures: 10jilli applies industry-standard security practices including encrypted connections (HTTPS), access controls, and regular security assessments to protect your data from unauthorised access, disclosure, or loss. However, no system is completely immune to all risks, and we encourage you to use a strong, unique password for your account.

Third-party service providers: We work with trusted third-party service providers — including payment processors and platform technology providers — who may process personal data on our behalf. These providers are contractually required to handle data securely and only for the purposes we specify. We do not sell personal data to any third party.

Legal disclosures: We may disclose personal data to regulatory authorities, law enforcement, or courts where required by applicable Philippine law or to protect the legal rights of 10jilli and our players.

5. Your Rights and Minor Protection

Your data rights: As a registered player, you have the following rights regarding your personal data:

Access: You may request a copy of the personal data we hold about you.
Correction: If any information we hold is inaccurate or incomplete, you may request that it be corrected. You can update basic account details directly from your account settings.
Deletion: You may request that we delete your personal data. Note that we may be required to retain certain data by law or for legitimate regulatory compliance purposes even after account closure.
Restriction: You may request that we limit how we process your data in specific circumstances.
Objection: Where processing is based on legitimate interest, you may object to that processing.

To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within a reasonable timeframe.

Protection of minors: 10jilli strictly prohibits the use of the platform by anyone under 21 years of age. We do not knowingly collect personal data from minors. If we become aware that a minor has registered an account, we will close the account immediately and delete associated personal data. Parents or guardians who believe a minor has registered should contact us promptly.

6. Policy Updates and Contact

Changes to this policy: 10jilli may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players through the platform interface or via the email address associated with your account. The updated policy will take effect from the date of publication. Continued use of the platform after that date constitutes acceptance of the revised policy.

We recommend checking this page periodically to stay informed about how we handle your data.

How to reach us: If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can contact the 10jilli support team at:

Email: [email protected]

You can also visit our FAQ page for answers to common questions about account management, data, and platform usage. For questions specific to your account, log in and access the support section directly.

Have Questions or Want to Get Started?

Our FAQ page covers the most common account and privacy questions. Ready to join? Register a free 10jilli account and access sports betting, live casino, and games in Philippine Peso.